Our returns policy makes exchanges and refunds easy and hassle-free. Please carefully review the guidelines by clicking this link

Archies Footwear Returns and Exchanges PolicyAt Archies Footwear, your comfort and satisfaction are our top priorities. Our returns policy makes exchanges and refunds easy and hassle-free. Please carefully review the guidelines below, as they vary slightly by product range. EVA Range &#x2014; Arch Support Thongs, Arch Support Slides and Insole Products60-Day Comfort GuaranteeWe offer a 60-Day Comfort Guarantee exclusively for our EVA range (Arch Support Thongs and Arch Support Slides) and Insoles range.You can wear your EVA products and Insoles for up to 60 days.If you&apos;re not completely satisfied, you can return them within 60 days of delivery for a product refund (less return postage), no matter the condition.Exchanges are free within the 60-day period. Retail PurchasesThe 60-Day Comfort Guarantee applies to purchases made through our official&#xA0;online store only.Retailers are independent and have their own return policies.If a retailer cannot assist, you may be eligible for store credit through our 60-day exchange period. Arch Support Wool Slippers &#x2014; Single Band Slides30-Day Return Period (Note:&#xA0;No Comfort Guarantee)For hygiene reasons, our Wool Slippers are not covered by the Comfort Guarantee, but they can still be returned within 30 days if they meet the following return conditions:Return ConditionsThe Wool Slippers must be unworn and only be tried on indoors for the purpose of checking size and fit &#x2014; on a clean surface, without any visible wear or compression to the wool footbed.All original tags must be attached (size tag, swing tag, and any other tags included at purchase).Must be returned in original box and packaging.Returns that do not meet these conditions may be rejected. Returns and Exchanges &#x2014; All ProductsOptions AvailableFree exchanges60 days: EVA range and Insoles can be worn, as per our 60-day comfort guarantee.30 days: Wool Slippers must be unworn and meet return conditions. Free store credit availableWithin 60 days: EVA range and Insoles can be worn, as per our 60-day comfort guarantee.Within 30 days: Wool slippers must be unworn and meet return conditions.Product refunds available (return postage cost deducted). Return Postage for RefundsCustomers are required to pay return postage for refunds only.Return Shipping Costs&#xA0;(Refunds Only)1&#x2013;2 pairs: $10.003&#x2013;4 pairs: $14.005&#x2013;6 pairs: $18.007+ pairs: Contact us for a quote. How to Return or ExchangeReturns and exchanges can be initiated through our online returns portal.You will need your order number (example: 12345-AU) and the email address used at checkout.What is the official Archies Footwear online store?Our official store is <a href="https://archiesfootwear.com.au/" id="isPasted" rel="noopener noreferrer" target="_blank">https://archiesfootwear.com.au/</a>Returns form:&#xA0;<a href="http://archiesfootwear.com.au/apps/returns" rel="noopener noreferrer" target="_blank">AUS | Returns</a><a href="https://support.archiesfootwear.com.au/en-US/embed/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank"> <img src="https://attachments.gorgias.help/v31pE7yP402ZaGQR/hc/gpGJBxp0kYxYXZA5/2025052000-8ee9b0c5-74c6-48e3-b585-c5c78e60d9e9-bcb3ac0f-e569-4c7d-82ac-56ece4e00764.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 151px;" class="fr-fil fr-dib"></a>

Archies Footwear Returns and Exchanges Policy

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AUS | Archies Footwear FAQs

Returns & Exchange Policy

Can I cancel or change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Shipping and Delivery

Are Archies Thongs and Slides non-slip?

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

Slippers Sizing Help

Slippers Material and Comfort

Slippers Care & Cleaning Instructions

Archies Arch Support Slippers

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Warranty claims

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?